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Email and auction support:

Our Yahoo auction service is available for bidding 24/7 365 days a year
Please note that ALL support regarding our Auction service is handled via email only. Due to the volume of enquiries we do not offer telephone support for this service. All emails are responded to quickly and efficiently. We aim to respond to all enquiries within an hour between 8am and 8pm AEST Mon-Fri, and 10am - 6pm Saturday and public holidays. We can and do respond outside of these times quite often HOWEVER it is not guaranteed.

Prior to submitting an enquiry, most answers regarding your existing orders can be found at and most enquiries of a general nature will be answered in depth at where you will find comprehensive information covering all facets of our services. Due to the large volume of enquiries we handle each day, we have put a lot of time into providing information for you to easily access - please have a read, some of it is really very interesting!

If after reading the help section you need to contact us, our email address is: email import monster

Ensure that you state:

  • Your Import Monster signin email address
  • If your query is regarding an auction, a link (URL) to the auction
  • If your query is regarding an order / won auction, the order number

Import Monster shop & Auction pickup times:

The shop will be closed from Midday on Christmas Eve and we will reopen on 04/01/2016. Our telephones will be unattended and messages will not be checked until we return so please use our email for ALL enquiries during this time. All non critical or non urgent enquiries will be attended to when we return

Our regular opening hours below, but if they're not convenient we will do our best to accommodate you. Just drop us a line :)
Mon:9:30am - 6pm
Tue:9:30am - 6pm
Wed:9:30am - 6pm
Thu:9:30am - 6pm
Fri:9:30am - 6pm
Sat:9am - Midday

Import Monster Australia - Head office, auction pickup & shop:


Import Monster Pty. Ltd.
23 Burgess Road
Bayswater North VIC 3153
03 9008 0031

Please note that all Yahoo auction orders arrived to the Melbourne warehouse prior to December 2017 are available at the old address
4/2 Clare St, Bayswater
until 28th November after which time they will be disposed of. Please ensure you pick up before this date.

WE HAVE MOVED! Please note the new address :)

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