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Terms & Conditions | Import Monster


Terms and Conditions

1 – Scope of Terms and Conditions.

Use of the Import Monster PTY LTD service, including use of its website ( are subject to the following Terms and Conditions (henceforth referred to as “T&C”). Import Monster PTY LTD reserve the right to alter, update and add to the T&C at any time, without notice. You agree to be bound by these T&C in the use of the Import Monster PTY LTD service and Website (henceforth collectively referred to as “The IM Service”)


2 – Service outline

The IM Service allows you to bid on items offered for auction on our website. Specifically, at this time The IM Service offers the ability to bid on Automotive parts which are searchable through the search tools integrated to The IM Service. You are purchasing from and only dealing with the IM Service.


3 – Indemnity

By agreeing to the these T&C you are agreeing to indemnify Import Monster PTY LTD, it’s Directors, employees, agents, partners and contractors against any loss, damage, harm, claims and/or demands arising through the use or your misuse of The IM Service. You agree that Import Monster PTY LTD, it’s Directors, employees, agents, partners and contractors will not be held liable for any costs incurred by you in the pursuit of damages against Import Monster PTY LTD, including, but not limited to legal and court fees. This indemnity forms part of the T&C to which you are agreeing.


4 – Fees and costs

By agreeing to these T&C you are agreeing to pay all fees and costs, in relation to the use of The IM Service. These fees & costs vary depending on the item you are purchasing, the method of shipping you select, if it attracts import duty, etc. A calculator which allows you to tally up these costs is available on every auction page within the site, and our system will not allow you to place a bid until you have totalled & accepted these.

5 – Item legality

By agreeing to the T&C you agree that the onus of responsibility relating to the legality of fitting any items purchased via The IM Service is solely on you, the end user. Import Monster PTY LTD is unable to provide advice on the legality of available items and users of The IM Service should seek advice from the appropriate regulatory bodies in your state or territory.

Import Monster PTY LTD will not ship items that are illegal for Import. Import Monster PTY LTD will not be held responsible for goods that are confiscated by Customs or Quarantine.


6 - Bidding

By placing a bid via The IM Service, you are committing to purchase that item for the amount you have bid, plus all associated costs. A bid can not be retracted once made. A bid can not be cancelled after being made. If an auction has been won, you are obligated to pay all costs as per the Terms and Conditions of The IM Service. IM will automatically charge your IM account for the cost, using any credit in your IM account.

If you have insufficient credit in your account, your account will be put into a negative balance. For account balances that are not brought back to a Zero balance within 76 hours (for bank transfers, this must be cleared funds in our account) Import Monster PTY LTD reserves the right to enforce a penalty fee. This fee will be 10% of the auction sale price, plus gst. This will be based on the auction that has put your account into arrears and remained unpaid. Import Monster will always give you notice of our intention to apply this fee, giving you plenty of time to avoid it.


7 - Delinquent Accounts

Accounts that have a balance that remains in arrears (negative) beyond 7 days will incur a $55 fee. Beyond 7 days, Import Monster PTY LTD will attempt contact you at least 4 times using the details you have provided us. First and second contact will be via email, third via telephone and finally via post to your listed address If, at 28 days, we have been unsuccessful in contacting you, your account will be cancelled and unpaid goods sold. Any shortfall will be referred to a debt collection agency, at your expense. Any surplus will be refunded, less a 50% administration charge.


8 – Warranties

A - Your use of The IM Website ( is solely at your own risk. No warranty on the IM Website ( whatsoever is expressed or implied and the site is offered on an “as is” and “as available” basis.

B – Import Monster PTY LTD makes no warranty or guarantee that The IM website ( will be uninterrupted or in guaranteed timeframe's.

C – You understand and accept that Import Monster PTY LTD will not be held liable or accountable for any loss whether direct, indirect or consequential, including, but not limited to loss of profit, goodwill, tangible or intangible losses whether as a result of use, or of inability to use The IM Service for any reason.


9 – Shipping Policy

Import Monster ensures all due care is taken when packaging and sending your items. All shipments are automatically insured to the full value unless otherwise requested by you. If your item does not arrive, please contact us via the methods listed on our contact page ( If the packaging of your item appears damaged, open the package in front of the delivery person. This is a requirement in order to make an insurance claim. The first point of contact for a damaged item insurance claim is the Post Office for items shipped via EMS, or directly to us for items sent via courier from our Melbourne warehouse.. Import Monster will provide any information necessary to assist with the claim.  Import Monster PTY LTD is not responsible for items lost or damage.


10 – Return / refund Policy

In the event that we are unable to provide a purchased item to you Import Monster PTY LTD will refund you the full purchase price and any other costs charged by Import Monster PTY LTD. Import Monster PTY LTD is a registered Australian company, and as such, Import Monster PTY LTD will act at all times in accordance with federal, state and territory laws. Our ABN is 70 126 885 845 & or ACN is 126 885 845.

11 - Privacy Policy

Import Monster PTY LTD collects and retains information provided by you, when you sign up. This information constists of your name, phone number, email and postal addresses.This information is used to allow you access to our system, and for our staff & contractors to make contact with you regarding our service. Import Monster PTY LTD will not sell or share your information with any 3rd party with the exception of contracts working with us to deliver the IM Service, or unless directed to by a court of law.


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